Your customers want real time information in the format they choose - but how do you do it? We can help.
Mobile Solutions Help Deliver Customer Service
At Convergys, we offer an extensive range of applications and services that work independently, or can be combined, to leverage all customer interactions. Our Mobile Solutions deliver targeted, relevant customer service tools to build brand loyalty while also building new revenue streams for your business. Additional business benefits include:
- Improved customer experiences
- Reduced operating costs
- Increased revenues and profitability
Our portfolio of solutions includes:
Discover how you can progressively migrate your applications for easier transition and closer monitoring
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Our Portfolio of Solutions Includes
Building lifetime value from your customers is a business imperative. Offering customers the ability to more easily manage their IVR experience through IVR consolidation gives them the tools they want, while delivering additional revenues for your business.
Convergys Network IVR is a secure carrier-grade system that supports both current and next-generation protocols, architectures and services. This robust solution offers:
- Reduced development time
- Lower operating costs
- Gradual migration capability
- Enhanced revenue opportunities
With nearly half of all wireless subscribers contacting their provider for assistance over the last 12 months, the need for proactive customer service has arrived. Next Generation Customer Care enables you to deliver superior service and information to your customers, the way they want it.
- This carrier-grade, future-proof platform delivers:
- An improved customer care experience
- Awareness of your service advantages
- Integration of IVR, SMS, MMS, email, video and multimodal service mediums
- Reduced operational costs
Learn About Market Changes and How to Elevate the Customer Experience Through Next-Generation Customer Care
DOWNLOADWith Intelligent Advertising, you can send targeted ads to a mass audience. Leveraging customer information ensures these advertisements are relevant – so your revenue stream has also become a value-add for your customers.
- This innovative and cost-effective advertising medium is now available direct to your subscribers’ handsets and delivers:
- Relevant, targeted messages and advertisements to customers
- New revenue streams from third party advertisers
- Ability to send logos, coupons and bar codes
- Maximized customer lifetime value
