In an increasingly competitive market, every customer contact counts. Leading industry analysts predict customers seeking communications services will align with companies that provide exceptional wireless, cable, and internet customer service. Successful companies know that every interaction - from service calls to online support - needs to be handled expertly by knowledgeable agents who provide a positive customer experience.

Customer Service Solutions That Give You a Strategic Advantage

Convergys has been a leader and strategic partner in providing customer service solutions to the communications industry for over 30 years. Solutions include wireless customer service, cable customer service and telecom technical support. Our expertise has helped industry leaders manage all aspects of the customer lifecycle effectively, reducing costs and improving customer loyalty.

Whether wireline, wireless, broadband, cable or satellite, our customer and workforce strategies can help advance your business with solutions for:

• Customer support, billing inquiries and technical support
• Automated self-service
• Smart billing and business support systems (BSS)
• Upsell, cross-sell and new product introduction support
• Customer retention and save desk support
• Order provisioning for complex business services
• Customer intelligence and analytics, and much more